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- Troubleshoot Adobe Creative Cloud install issues with log files
When you purchase a volume license for Adobe Creative Suite 4, Adobe provides an option that allows you to run a silent installation with preselected options and no interface on Windows or Mac OS X.
In a silent installation, a custom installer runs each product in the suite by using command-line installation tools. Silent installations are also used as basis for enterprise deployment of Creative Suite 4 products. This document will cover the process and files necessary to run the Adobe Creative Suite 4 product silently. By default, installation installs all components of Creative Suite 4 product in the default location. The interface settings will be the defaults. So, when the first Creative Suite application is launched, the user will be prompted to supply a serial number, accept the End-User License Agreement EULA and enter registration information.
Also, the Adobe Update Manager will automatically check for available updates. Performing a silent installation starts with configuring the appropriate XML files. During the configuration process you will create 3 XML files:. We have developed a tool to simplify the process of creating the files necessary to silently install the Adobe Creative Suite 4 products.
You can download it here:. You must have a single source of the Adobe Creative Suite 4 product installer. If you received the product on multiple DVDs or files you must create an installation point. You can store the installation source locally on the machine or in a shared network location. The application. For complete details on how to configure these files, see the Enterprise Deployment Manual provided above. A silent installation on Windows is started by running setup.
Open the command prompt as an administrator and enter the following command from the Adobe Creative Suite 4 product setup. Run the executable file on the command line to perform the installation. A silent installation on Macintosh started by running the setup executable as super user through a command line. Use the following command line from the directory where setup is. Run the application file on the command line to perform the installation.
Existing product updates can be included as part of the initial product deployment. To include product updates, use the following steps:. Note : If the update you have downloaded does not have an Extensions folder, it cannot be installed as part of this deployment method. Many Creative Suite 4 deployments fail because of typos, formatting issues or other issues with the application. Follow the example below:. Most errors that occur during a silent installation will appear in the installation logs.
For details on how to find and read these files, see, Troubleshoot installation with install logs CS3, CS4. These error messages might indicate what you need to do to solve the issue, or you can search on these errors in the Adobe knowledgebase.
If a standard non-silent installation does not produce an issue, then there may be an issue with one of the custom installer files. Make sure the installer files have no typos and that the information in the tags such as serial number are correct. If the error does occur in a standard installation, the error messages given may have additional information, or you can search for those error messages in Adobe's knowledge base.
Various applications and processes can conflict with the installation of Creative Suite 4. While a standard installation will display a list of conflicting processes during the installation process, a silent install will fail and put an error message in the installation log.
Legal Notices Online Privacy Policy. Creative Suite. Perform a silent installation of Create Suite 4 Search. Overview of silent installation. During the configuration process you will create 3 XML files: install. Configuring XML installer files. Creative Suite 4 uses XML files to configure behavior. You will need to create this file and place it in the main 'driver' payload folder.
You can modify these files to remove individual component 'payloads'. The same modifications need to be made to both files. These XML files do not require a specific name to be used during deployment. How to include product updates. Download the applicable updates from Adobe. Locate the update's Payloads folder if it exists and move it's contents into the Payloads folder of the single installer source you built per the instructions above.
Locate the update's Extensions folder and move it's contents into the Extensions folder of the single installer source you built per the instructions above. Deploy per the instructions above. Troubleshooting silent installations. Use one or more of the following steps to troubleshoot silent installations:.
Inspect the application. Misspelled words. Case sensitive words being all lower case, or all upper case all strings, and tags in XML are case sensitive.
Make sure that the file is called application. Incorrect shell commands. Find specific error messages in the log files. Attempt a standard installation. Sign in to your account. Sign in. Quick Links View your apps Manage your plans.
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